Our return/exchange policy lasts 45 days from the moment you received your item. If 46 days have gone by since your purchase, unfortunately we cannot offer you a refund. To start the process of returning, please type in RETURN and your order number into the subject line of the email at firstname.lastname@example.org
Please indicate in the email the reason for returning your item e.g.- exchange for more suitable size - my shipping address has changed and needs to be amended
- received a damaged product, in that case we would require a photo of the damage attached to your email To be eligible for return, all items must be undamaged, unworn, unwashed and with the original tags attached (unless damaged upon delivery or defective).
Once your return item is received, we will notify you via email.
We will then inspect your returned item and notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 5 working days, and a credit will automatically be applied to your original method of payment. Refunds to credit/debit cards may take up to 5 working days to reflect on your bank account. Refunds to PayPal accounts may take up to 24 hours. If you have any issues with receiving your refund, please contact us at email@example.com Should you wish to exchange your item please type in EXCHANGE and your order number into the subject line of the email at firstname.lastname@example.org Any exchange depends on the availability of our current stock. If we are not able to do an exchange, we can issue a refund once we received your returned item that meets our return policy. Alternatively, we can update you once your desired size/colour is back in stock via email. Please keep a copy of any postage receipts and necessary tracking information as proof of return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in. If you have any further inquiries with regards to the above Return/Exchange Policy, please contact us at email@example.com.